FAQs

Getting started is simple. Choose the service you need — Sell Gold or Release Gold — and fill in the short form on the respective page. Our team will reach out to schedule a doorstep visit at a time convenient for you. Alternatively, you can WhatsApp or call us directly at +91 7997990028 (Chennai) or +91 8977756537 (Hyderabad).

Absolutely. All our field agents are verified and trained professionals. Your gold is tested transparently in front of you — never taken away without your consent. We use certified XRF technology for purity testing. For released gold, we manage everything with the lender and bring your gold back securely. Your assets and personal data are protected with bank-level security.

Prime Gold Hub charges no upfront fees for our services. Our valuation and consultation are completely free. We operate on a transparent basis — any deductions (for non-gold materials, processing, or documentation) are explained to you before you commit. There are no hidden charges. For gold sales, the price offered is based on the 24-carat market rate on the transaction day.

Yes! We purchase all types of gold jewellery and ornaments — regardless of purity or condition. Our certified appraisers use XRF technology to test purity on the spot, right in front of you. You get a fair, transparent price based on the current market rate. Once you accept the offer, payment is transferred to your bank account or UPI instantly.

You can reach us multiple ways: Email us at info@primegoldhub.com, call Chennai at +91 7997990028, or call Hyderabad at +91 8977756537. You can also WhatsApp us directly or visit any of our 6 offices across Chennai, Hyderabad, Vijayawada, Madurai, Coimbatore, and Sivakasi.